American Airlines is one of the world’s most iconic aviation brands, boasting an expansive international network and regional travel partners that make them a favorite among frequent flyers.
Before booking with this airline, however, there may be safety issues worth keeping in mind. For example, the Department of Transport (DOT) has highlighted potential safety concerns regarding their pilots.
Safety
American Airlines, one of the premier US-based airlines, is widely respected and known for its modern fleet of aircraft as well as highly qualified pilots and flight crew.
The company is committed to providing safe and comfortable trips for passengers, which is why they have implemented an extensive safety program. Furthermore, they continually invest in new technology which makes flying safer for everyone.
American Airlines, with decades of service under their belts, boasts an excellent safety record and is widely considered one of the safest airlines to fly with in 2023. Furthermore, they belong to IATA (International Air Transport Association) which sets stringent safety standards for their members.
American Airlines takes great care in assuring the safety of its passengers, so if you would like more information on how they do this, visit their website and read up on how you can prepare for your upcoming journey.
American’s safety programs go well beyond simply offering modern aircraft with experienced pilots and flight crew, and its maintenance program ensures their aircraft remain in top shape.
However, there remain safety issues that need to be addressed. A recent DOT Inspector General report identified American Airlines’ failure to effectively ensure its maintenance staff were inspecting broken aircraft for repair before taking steps necessary to prevent accidents from occurring.
As this can leave an unchecked potential safety threat unchecked and lead to malfunctions that lead to accidents, airlines must identify these issues and take the necessary steps to address them immediately.
Customers should also take steps to stay safe when traveling, such as avoiding touching other passengers. Also be sure to research any new regulations in your destination prior to flying.
American has implemented another safety measure by employing face coverings and improving cleaning protocols to ensure all passengers and team members remain safe during flights.
Customer service
American Airlines experienced difficulty when it came to customer service in 2018. Their net promoter score began declining, which is not an encouraging sign for them.
At first glance, this airline’s image had been marred by frequent delays, poor customer service, and overpriced tickets; but management has made an effort to restore their luster.
To do so, the airline has developed a program titled Elevate the Everyday Experience that seeks to elevate the quality of service it provides customers. Employees participating in this training undergo intensive sessions that help develop new problem-solving and customer service abilities.
As part of their programs, they have implemented family seating guarantees and an online portal where passengers can book or change flight plans at their convenience. Furthermore, there is also a mobile app which allows travelers to check in quickly and obtain their boarding pass without wasting any time at check-in desks.
American Airlines made headlines recently when it unveiled a “flight-change concierge”, who can assist travelers with last-minute changes to their travel plans. While not an unprecedented offering from many other airlines, this unique program was introduced as part of American’s offering for the first time ever.
The company has also implemented other customer service initiatives into its culture to enhance travelers’ overall experiences. For example, Miami employees are dedicated to providing assistance when customers require it most.
Denver operates a similar program, where they have established a “returns concierge” to assist people with ticket issues. Unfortunately, not all customers qualify; instead only certain groups qualify.
American Airlines has also taken steps to modernize its customer service processes beyond these new programs, including adopting a “customer-first” mentality and improving communication between departments. They have also formed partnerships with major car rental agencies so it is easier to book or cancel rentals when booking on-the-fly.
Loyalty program
American Airlines provides several frequent-flier rewards programs that allow travellers to earn and redeem points for flights, hotel stays, car rentals and vacation packages. The airline also has a credit card offering miles with every purchase made through it.
AAdvantage is part of the Oneworld alliance, giving you access to earn and redeem miles with partners such as British Airways, Qatar Airways and LATAM. Elite members may get additional bonuses of five to seven miles for every dollar spent traveling with these airlines or Oneworld airlines.
You can redeem AAdvantage miles for flight awards, while earning them when booking “special fares,” such as bulk fares, consolidator fares, discounted or inclusive tour packages and vacation packages that don’t show up on tickets but do earn miles – these must be called into the airline to find out which miles to expect in return.
When it comes to award travel, AAdvantage doesn’t have any blackout dates and provides award seats on many destinations. The ideal time and way to book an award seat is soon after booking your ticket so that you can select a date that works with your itinerary.
AAdvantage currently provides four public elite status levels, plus an invite-only level called Concierge Key. To be eligible for Concierge Key status, a person must accumulate at least 25,000 AAdvantage miles and can also earn points for non-flying activities such as dining out, shopping or volunteering.
AAdvantage also offers an elite-level business program with additional benefits when traveling with the company. As a member, you can take advantage of an increased baggage allowance, priority boarding and free changes or cancellations without incurring fees.
Consider taking into account a credit card offering an impressive sign-up bonus that will boost your AAdvantage account. You could potentially earn as much as 60,000 points when spending at least $30,000 during the first year and renewing it annually.
American Airlines remains an excellent option for flying to popular locations both domestically and globally, earning you many AAdvantage miles with each flight that helps you gain elite status more easily.
Online tools
American Airlines provides numerous online tools that will make your travel easier, including tools to search flights, find flight times and prices, download mobile boarding passes and download mobile boarding passes.
Air Canada recently unveiled new digital tools – App Clips and widgets – which enable customers to scan QR codes found at airport kiosks with their Apple device to initiate check-in and receive their mobile boarding pass. These features are only available on devices equipped with iOS version 10 or later.
American Airlines also provides its customers with a travel guide powered by Sherpa to provide up-to-date information about travel guidelines for their destination, such as how to avoid quarantines and restrictions.
Use this tool to determine whether or not a visa or passport purchase will be necessary. It’s simple and provides plenty of useful information, such as how long it takes for approval, what documents may be needed and the costs associated with their acquisition.
Take advantage of these tools and save both time and money on your next trip. For optimal prices, airfare comparison websites use metasearch data to instantly compare multiple airlines’ flight times and prices instantly.
ITA Matrix’s meta-search engine can quickly and affordably locate the lowest and quickest flight from any airport to any destination in the world, and even allows users to customize the search by specifying dates and destinations.
Microsoft and the company have also joined forces to streamline operations and give team members access to critical information at any time, making maintenance staff, pilots, flight attendants and gate agents more productive in their roles.
To achieve this goal, the airline redesigned their customer-facing applications by eliminating some of the constraints imposed by their existing legacy architecture, platform, organization and operations approaches. Their new DevOps approach uses an open and flexible cloud platform.
